Moneris Reviews

The contract terms were confusing, and I didn’t realize how much it would cost me to cancel until it was too late. I felt like I was stuck between staying in a service I didn’t want or losing extra money just to get out of it. Definitely frustrating, and I wish the cancellation details had been clearer upfront.

Got my account set up without too much drama, which feels like a modern miracle. The info verification took a little longer than I expected, because apparently clicking a few buttons is never just clicking a few buttons, but support actually helped and got things moving. Overall, it was smooth

We’ve been using moneris for a bit now, it’s been smooth overall. The security and compliance side feels reassuring, which is a big deal for us, not exactly the most exciting thing to think about, but definitely important. Setup wasn’t too painful either, thankfully. A few pages took me a minute to figure out at first, but once you poke around a bit, it’s fine. Overall, it does what we need and feels safe to use.

I signed up with moneris and was surprised by how fast the onboarding went. I expected it to take a few days or involve a bunch of back-and-forth, but everything was clear and straightforward. I got set up quickly and was able to start taking payments without much hassle...

I signed up with Moneris thinking the pricing was going to be simple, but after using it for a while, I started noticing extra fees I hadn’t really expected. Maybe it was all in the fine print somewhere, but it definitely wasn’t clear to me at the start.

Support did help explain some of it when I asked, which I appreciated, but I still wish the costs had been laid out more clearly before I signed up. Overall, I wouldn’t say it’s a terrible service, but for me, the unclear pricing made the experience more frustrating than it needed to be

Moneris was clear whenever I had questions about my account. I mean, there was one time it took a little while to get the right answer, but overall... the communication was easy to understand and not too confusing.

Payments do go through most of the time, so I can’t say it doesn’t work. But when things get busy, the gateway can feel painfully slow, and I really don’t have the patience to sit around waiting for it. Support also took longer than I’d like to get back to me, which made the whole thing more frustrating.

I’ve been happy with how approvals have been going lately. Most of our payments are actually going through now, which has made a noticeable difference day to day. We’re seeing way fewer failed sales than before, and that alone takes a lot of the frustration out of the process. It’s just been a much smoother experience overall.

I don’t know why the dashboard has to be this confusing. I keep clicking around trying to find what I need, and it feels way harder than it should. It’s just frustrating to navigate.

We’ve been using the moneris POS for our day-to-day sales, and overall it does what we need it to do. Payments usually go through without any issues, so from that side it’s been reliable. The part that took some time was just learning where everything is in the menus. A few of the buttons and options aren’t super obvious at first, so when someone new starts, they usually need a bit of help figuring out the basic steps. It’s not that the system is bad or anything, it’s more that it takes a little patience in the beginning. Once you’ve used it for a while, it’s fine, but I do think it could be more straightforward and easier for new staff to pick up quickly.

Most of the deposits have come through on time, so I can’t really complain too much. That said, there have been a few delays here and there, and it always makes me wonder what’s going on behind the scenes. I’ve learned to double-check instead of just assuming the money will land when it’s supposed to.

It just doesn’t feel worth the fees. For what you actually get, the price is way too high, and once you’re in, it kind of feels like you’re trapped paying for something that doesn’t really deliver.

I had an issue, but they got it sorted out quickly and without any hassle. Overall, it was a smooth experience.

I was kind of second-guessing whether I should sign up with Moneris, but the sales rep I spoke with was really straightforward. He didn’t pressure me or make me feel rushed at all. He explained the fees in a way that actually made sense and even told me what I probably didn’t need. That made me feel a lot more comfortable moving forward...

Most of my invoices were right, but of course the one random fee showed up at the worst possible time. It took longer than I expected to get fixed, which was annoying. Not a huge deal overall, just frustrating timing.

The analytics do work, and I can usually find what I need eventually. That said, the reports feel a bit clunky to use, so while they’re helpful, I’m not totally sold on them.

Canceling did work out in the end, but I wish I’d known it would take a bit. I had to call twice and spend more time waiting around than I expected, which was frustrating.

The service itself was fine, nothing amazing but it did the job. What really caught me off guard was the early termination fee when I went to close the account. I don’t remember that being made clear upfront, and it felt like it was buried until the last minute. I ended up having to push the issue with customer support because the first response didn’t really address my concern. Just wish they had been more transparent from the start so it didn’t turn into a whole back-and-forth.

I had an issue with my terminal and, tech support was slow. I got passed around a bit and actually had to explain the same thing twice. They did fix it in the end, but it was frustrating and pretty much wasted my morning.

Moneris has been solid for my shop overall. Payments go through without much hassle, and the support I dealt with was decent. The main thing I’d warn people about is the fees. A few extra charges showed up that I don’t remember being made super clear at the start, so now I make sure to watch my statements a lot more closely. It’s not a dealbreaker for me, but I do wish everything had been laid out a bit more plainly upfront